I get to work today, bright and early at 12:54 in the afternoon. My boss (john) pulls me into a meeting room with out Supervisor 2 (Jeremy) and proceeds to do the following:
1) Give me a verbal warning about not having done enough phone time last week. Admittedly I only did about %50 of the required time, but it was the first week we had to do it.
2) Let me know that two of the people I like best on the team have been kicked off of it for "Chat Avoidance"
And 3) Tries to tell me that I am partially responsible for #2 and that the only reason I was not kicked off was that he didn't want to gut his closing team (at this point me).
He can tongue my sack though. I did 72 chats today, and I was only taking chats for 7 of the 8 hours I was scheduled (I did an hour on the phones today). For those of you what are bad at math, that comes to 10.2857 chats per hour or 9 per hour if we want to count the time I was on the phones. I was working by myself for 2 hours and was taking calls (easy ones) and chats at the same time.
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